Posted 3 months ago


Social media moderators must have an eye for detail and strong communication skills. They spend most of their day reading through comments, posts, and other content from users. They then decide how to respond to these comments based on the rules set by their employer or client..


Social media moderators are responsible for monitoring and managing social media accounts. They commonly work on the customer service team of a company, but they may also be employed by other organizations or individuals who want to monitor their own social media presence.

Essential Duties and Responsibilities:

  • Reviewing comments to ensure they are appropriate before allowing them to be published on the site
  • Responding to user comments and questions about topics relevant to the website
  • Monitoring social media platforms for breaking news stories and publishing relevant content on the company’s website
  • Monitoring web statistics such as unique visitors, page views, and repeat visitors to help determine advertising effectiveness
  • Posting new content on social media sites such as Facebook, Twitter, Instagram, or other sites as needed
  • Posting interesting articles or blog posts that are relevant to the company’s products or services
  • Participating in online conversations with customers or potential customers through social media channels such as Facebook and Twitter
  • Scheduling posts on social media sites to increase exposure to target audiences
  • Coordinating with marketing teams to develop strategies for engaging users with content on social media sites

Required skills, expertise & Knowledge:

Functional level:

  • Fundamentals of Marketing
  • Basic knowledge of Photoshop techniques
  • Basic Branding Techniques
  • Project Management

Business level:

  • Overview on different suppliers in the market
  • Understanding of integrated marketing communications

Interpersonal level:

  • Planning and Organization
  • Communication skills
  • Negotiation Skills
  • Time Management
  • Sense of quality
  • Attention to details

Language skills:

  • Arabic
  • English

Professional experience needed for the job:

0-2 Years



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